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Lead Spa Receptionist/Social Media Coordinator

Omni Day Spa

This is a Contract position in Morrow, GA posted November 14, 2021.

Job Description Omni Day Spa is seeking someone with a passion for the spa industry and is interested in growing with our fast-growing company. We are an independently owned and operated luxury day spa. Omni provides a family culture with respect, compassion and work/life balance where both our guests and team can relax, escape and thrive. The perfect candidate is a multi-tasker, a team player, and self-motivated. As well as patient, kind, supportive, and passionate about what you do. Staying calm under pressure and comfortable handling challenging customer service situations. Why join the Omni family? Family culture with compassion, integrity and team approach Our teammates are fun and our biggest asset Enjoy a flexible schedule Advancement opportunities in leadership with the fast growing spa in the world – multiple avenues for increased pay and bonus potential Our guests and members love us, the atmosphere and affordability allows them to return again and again EDUCATION, SKILLS & EXPERIENCE High school diploma required Minimum 1-2 years of managerial, sales, and customer service skills required, preferably in a spa, fitness, medical, hotel, or restaurant environment. Ability to perform mathematical calculations with speed and accuracy. Ability to respond to guest and employee concerns with urgency and professionalism. Ability to make rational business decisions, demonstrate analytical thinking, and acute problem solving. Communicate effectively and interact professionally with owners, guests, fellow managers, and teammates. Will have the ability to effectively and consistently develop and coach staff. Must understand the operational dynamic within all areas of the spa. RESPONSIBILITIES & TASKS Concierge duties, such as: answering the telephone, scheduling appointments, checking guests in/out. Receive and respond to all guest concerns, comments, or complaints with discretion and urgency and make record in guest history files. Enforce all COVID-19 safety and protocols by staff and guests. Maintain knowledge of current trends in the spa industry, with a complete understanding of the latest treatment modalities, product lines, retail, and equipment. Update entire team with additions or changes to protocols and procedures. Schedule all staff meetings, product and treatment education classes. Ensure that public and private areas are in impeccable physical condition and well maintained. Provide constructive feedback to staff to promote a positive work environment, conduct disciplinary. Ensure that inventories are conducted regularly and accurately for all retail and front of house items. Record all spa promotions, analyze the results, and establish action plans to improve marketing strategy. Assist with managing the company’s digital presence on websites, blogs and social media channels. Create new shareable memes, content, and engagement opportunities. Familiar with Canva, Facebook, You Tube, Twitter, Instagram, and Tik Tok We have a extensive list of strictly enforced COVID-19 procedures. Including, all staff and clients are required to walk a face mask and forehead temperature check. Company Description The right candidate is reliable, self-motivated, a team player, enjoys helping others. If you take pride in your work and passionate about helping others, we’d love to hear from you