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Customer Service Representative

Robert Half

This is a Full-time position in Duluth, GA posted April 7, 2021.

Ref ID: 00870-0011755507

Classification: Customer Service Representative

Compensation: $15.20 to $17.60 hourly

If you’re looking for work as a Customer Service Representative, this position via OfficeTeam, situated in a dynamic, rapidly-changing call center, might be for you! Our cutting-edge client is looking for 25 articulate, highly-skilled candidates who love building solid customer relationships and would be interested in this Customer Service Representative position. This Customer Service Representative opportunity is located in Duluth, Georgia, and is expected to last at least through the end of September, with the potential to be brought on as a full-time employee.
Your responsibilities as the Customer Service Representative:
– Receive and send written business correspondence
– Be a part of business development by by actively cross-selling and referring customers
– Organize and route incoming telephone calls
– Give exceptional customer service in a timely fashion

Job Requirements:
– Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
– Proficiency with Microsoft Office required
– 2+ years’ experience of proven performance in a goal-driven & customer-focused environment desired
– Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
– Basic knowledge in computer software programs and office equipment
– Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
– Practical knowledge of Answering Inbound Calls
– Call center experience
– General familiarity with Answering Inbound Calls
– Adeptness in Call Center Operations
– Proficiency in order entry
– Demonstrated knowledge of Fast Paced Call Center
– Customer service experience
– Command of inside sales
– Call Center Customer Service experience preferred
– success driven attitude and an engaging businesslike approach
– Excellent problem-solving skills
– Strong customer service and office administrative skills
– Strong communication and social skills and able to receive criticism well

If you are a Customer Service Representative, and seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).