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Customer Service Representative

Fortuna BMC

This is a Full-time position in Atlanta, GA posted April 29, 2021.

We are seeking Remote Call Center Agents to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Duration: 3-6 months (w/ high possibility of extension)

Shift:

  • 40 hrs./week
  • Must be flexible to work with any 8hrs./day, and 40hrs./week rotating shift between 7AM-7 PM CST MON-SUN
  • Willing to work during weekends.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Equipment:

  • Must have own laptop and reliable internet connection.

Job Requirements:

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services