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Customer Service Representative

Brightree

This is a Full-time position in Peachtree Corners, GA posted December 13, 2021.

ResMed has always applied the best of technology to improve people’s lives.

Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer.

We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings.

This is how we empower providers-with vital insight to deliver the care people need, right when they need it.

We’re also ensuring that our health solutions connect to other companies’ networks.

Because when objectives align, everyone wins.

And as we work today to drive better care and lower costs, we’re developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols.

If you are an innovator who wants to make an impact we want to talk to you!

We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication.

Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints.

Identifying sales opportunities associated with customer enquiries.

Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Let’s talk about Responsibilities

  • The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.
  • Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.
  • Support roles consist of work in a:

    (1) clerical, administrative or specialized support tasks in an office or field setting

    (2) specialized technical tasks or skilled craft work

    (3) unskilled or semi-skilled operational tasks

  • Has completed vocational training or obtained equivalent experience.
  • Interacts internally to exchange information.
  • Has limited discretion to vary from established procedures.

Let’s talk about Qualifications and Experience

Required:

Preferred:

  • Minimum of 1 years of related experience.
  • Has broad knowledge of routines and procedures to handle day to day situations.
  • Will generally only require instructions on new assignments.

Joining us is more than saying “yes” to making the world a healthier place.

It’s discovering a career that’s challenging, supportive and inspiring.

Where a culture driven by excellence helps you not only meet your goals, but also create new ones.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

If this sounds like the workplace for you, apply now!

More Information on Brightree

Brightree operates in the Software industry.

The company is located in Peachtree Corners, GA.

Brightree was founded in 2002.

It has 500 total employees.

It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance.

To see all 20 open jobs at Brightree, click here .