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Help Desk Support Specialist

Masterapp Labs

This is a Full-time position in Atlanta, GA posted April 28, 2021.

Job Description Under broad supervision, the candidate will provide internal and external customer support, integrate third party software into GDOTrsquos CADD environment, develop technical documents, and develop and conduct software training. Two days on-site and 3 days telecommuting. Subject to change. The Georgia Department of Transportation (GDOT) is seeking a Civil Engineering Software Support Engineer to assist in providing statewide support for the Departmentrsquos Civil Engineering software. The candidate will be responsible for providing internal and external customer support, integrating third party software into the Departmentrsquos CADD environment, developing technical documents, and developing and conducting software training sessions as needed. Position is long term – renewed annually. Preferred start date is May 10. This work is performed predominantly in an office setting. The chosen individual will join a dynamic team of engineering professionals who provide software support for the various civil engineering software utilized by the Department. The teamrsquos current project is implementation of Bentleyrsquos OpenRoads Designer. The selected applicant will prepare andor improve the customized workspace for GDOT and develop and document workflows to aid users. This work will be independent and collaborative. Limited overnight travel may be needed as part of these duties. The following are minimum requirements for consideration for this position bull Associate or Bachelorrsquos degree in Civil Engineering, or closely related field bull 5 years of work experience in civil or transportation engineering, roadway design, or bridge design. bull Demonstrated experience with GDOTrsquos various civil engineering software, especially MicroStation. bull Possess the ability to learn quickly and retain knowledge without repeated instruction and be detail oriented bull Possess the ability to work independently with minimal instruction and supervision The following are preferred for consideration for this position bull Demonstrated experience with InRoads or OpenRoads Designer. bull Demonstrated experience supporting users of Civil Design software bull Demonstrated experience developing and maintaining a customized workspace for a Civil Design software bull Knowledge of GDOT Electronic Data Guidelines (EDG) bull Knowledge of GDOT Plan Presentation Guide (PPG) bull Knowledge of GDOT civil design standards. Skills RequiredSkillRequired Desired Year of Experience Required bull Associate or Bachelorrsquos degree in Civil Engineering, or closely related fieldRequired bull work experience in civil or transportation engineering, roadway design, or bridge design.Required5 bull Demonstrated experience with InRoads or OpenRoads Designer.Highly desired2