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Level 1 Desktop Support Specialist

AptoNet Inc

This is a Full-time position in Marietta, GA posted February 23, 2021.

JOB TITLE Level 1 Desktop Support Specialist LOCATION Marietta, Georgia 30067 JOB DESCRIPTION The Level 1 Desktop Support Specialist is responsible for day-to-day technical support of our client supported locations.

Under limited direction, the Level 1 Desktop Support Specialist will perform the following job duties Maintain exceptional customer service to all end users and internal staff.

Respond to service requests and incident reports in a timely basis.

Monitor the infrastructure for problems and outages and proactively resolve those issues identified.

Participate in projects with high operational, tactical, technical or business impact.

Maintain Service Levels (SLAs) Adherence.

REQUIREMENTS A+ certification Minimum 3 years working in a multi-tiered, centralized help desk environment Ability to answer and document moderate support call e-mail volume including, but not limited to troubleshooting laptops, terminals, desktops, printers, FAX machines, copiers, and phone systems.

Microsoft AD management experience Expertise in configuring and supporting Thin Client and laptop configurations Ability to create concise, user-friendly documentation Excellent communications and customer service skills Experience supporting Microsoft Office 365 Experience supporting Microsoft Windows 7 and 10 Shift Flexibility Hours of operation are 700am-600pm, Monday-Friday.

Saturday shift (900am-200pm) required, approximately every 5 weeks PREFERRED KNOWLEDGE EXPERIENCE Experience with TCPIP networks and Internet configurations Experience with Citrix Experience with TeamViewer Experience with Mimecast Experience with Palo Alto Experience with Remedyforce Experience with Symantec Ghost software and VEEAM N+, MCSE or MCP Certifications Associates or bachelorrsquos degree Project Management AD Scripting MacBook Apple Experience Genesys Phone System Linux OSSDL2017