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UX Designer & Strategist

Change Healthcare

This is a Full-time position in Alpharetta, GA posted January 5, 2021.

nTransforming the future of healthcare isn’t something we take lightly.

It takes teams of the best and the brightest, working together to make an impact.n nn nAs one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.n nHere at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.n nn nPursue purpose.

Champion innovation.

Earn trust.

Be agile.

Include all. n nn n Empower Your Future.

Make a Difference.

n nn Summary nn nnThe UX Designer & Strategist will be responsible for designing and optimizing user experiences across the enterprise for marketing-oriented digital properties at one of the largest healthcare technology companies in the U.S.

This high visibility role will be responsible for aligning stakeholders across the business on a holistic UX vision, working with external agencies and internal teams on discovery, user flows, and design.

The successful candidate will be a proven leader in UX design and strategy with a strong background in creating functional design specifications for compelling and intuitive experiences that align with the buyer journey and the brand story.

The candidate will be recognized as a subject matter expert and advanced individual contributor, taking innovative approaches to increasing engagement, conversion rates, and driving revenue.

The work will relate back to a solid understanding of customer journeys, personas, personalization, testing, and UX best practices, with a focus on leveraging data for continuous optimization to deliver results.nn nn nn nn Description nn Design intuitive user experiences for responsive web using advanced UX concepts Align UX strategic approach with business objectives and in collaboration with key business areas Translate ideas and concepts into workable wireframes, user task flow diagrams, and functional design specifications Communicate and present to stakeholders regarding user needs and design solutions Collaborate with developers for design implementation Formulate personalization and testing strategy Create buyer journey maps with a focus on personas and needs Educate on UX best practices nn nn nn What are the requirements?

nn 8 years of experience BA/BS in Human-Computer Interaction (HCI), Interaction Design, or related field or equivalent experience preferred nn • Physical requirements:nn nnGeneral office demandsnn nn nn nn What critical skills are needed for you to consider someone for this position?

nn 8 years experience in UX design for marketing oriented websites (ideally with fortune 500 companies or digital marketing agencies) 8 years experience using latest UX tools for design, personalization, and analytics 8 years experience aligning cross-functional teams on user-centered design processes and strategy Strong interest in building UX strategy function within the marketing organization Expert using XD and the Adobe Creative Cloud Experience with analytics and testing tools such as Adobe Analytics, Google Analytics, Full Story, Adobe Target, Optimizely, and Qualtrics nn What other skills/experience would be helpful to have?

nn Ability to lead and adapt to change in fast-paced environments Effective communicator, listener, and “change manager” Comfortable presenting to senior leadership and executives Design innovator with an eye for emerging trends Mobile-first and responsive design oriented Proven analytical skills with ability to analyze data in context of business objectives Effectively manage conflict and synthesize input from multiple stakeholders Entrepreneurial mindset Team player Detail oriented nn How much should I expect to travel?

Less than 20%nn nn nn nnKnowledge:  Possesses deep expertise in User-Centered Design (UCD) and demonstrated use of such techniques in the product and service markets.

 Leads UX design projects with multiple cross functional teams to inform, test and execute digital designs for web-based, enterprise network, and/or mobile applications based on business needs and opportunities for existing and new products.

 Extensive experience in using rapid prototyping and user testing in combination to ensure both high efficiency and high customer-relevant value in the final product.

 Active learner, seeking to expand and share knowledge and experience in UX/UI design, as to best support the evolving needs of the team and Change Healthcare.nn nnComplexity/Supervision: Leads design projects and is responsible for designing all points of interaction for Change Healthcare’s current and future software products and solutions, providing vision and judgement in leading such UX design projects.

 Exercises good judgement and is accountable for driving a cohesive (if not consistent) customer experience throughout, seeking to eliminate all arbitrary differences by recognizing and encouraging interaction patterns that can be abstracted and used by as many lines of business and customer types as possible.

  Regularly engages senior leaders and decision makers in the review of user-informed design recommendations.

 nn nnExperience:  Bachelor’s Degree required, and advanced degree or studies preferred with at least eight years hands-on design experience, working across multiple platforms, including mobile, web, personal computer.nn Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!  nn nn nn nn Equal Opportunity/Affirmative Action Statement nn nn nn nnChange Healthcare is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status.

To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at nn nn nnIf you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with “Applicant requesting reasonable accommodation” as the subject.

Resumes or CVs submitted to this email box will not be accepted.nn nn nn nnClick here to view our pay transparency nondiscrimination policy.nn nn nn nnChange Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.nn nn nn