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D365 CRM Technical Architect

Avanade Inc.

This is a Full-time position in Atlanta, GA posted April 2, 2021.

nnDo you know how to find the right software solutions?

So do we.nn nnYou understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.nn nnAbout you:nn nnCRM is at the heart of everything you do.

Whether youre working with your development team or collaborating with your clients, your energy, knowledge and organizational skills inspire and develop the people around you.nn nnAbout the job:nn nnAs Technical Architect / Manager of CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention.

Youre as comfortable working with your team as you are crafting technical solutions and measuring the effectiveness of a project.nn nnIn this role, you will:nn nnEnable the design of conceptual architecture and technical solutionsnn nnUse key performance indicators (important metrics) to measure and test the quality of projectsnn nnEncourage and support your team in defining technical, operational and user requirementsnn nnOversee the timely and effective resolution of client issuesnn nnCollaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teamsnn nnSupport sales activitiesnn nnTravel as needednn nnYour skills:nn nnYoure likely to have at least five years of CRM experience and a bachelors degree in a field such as information technology, business technology or engineering.nn nnYour skills and experience include:nn nnExcellent client management skillsnn nnExperience leading large complex technology projectsnn nnA background in managing global CRM teams and working with offshore teamsnn nnPerfection in communicating and presenting complex information to technical and non-technical partnersnn nnWorking independently with minimal supervisionnn nnUnderstanding common industry-standard business practices supported by CRMnn nnExtensive experience with CRM or other business management software, especially Microsoft Dynamicsnn nnExperience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.nn nnStrong grasp of relational databasesnn nnEmployment TransparencyAvanade Is An Equal Opportunity Employer.

Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

nn nnThe EEO is the Law poster is available here nn nnand poster supplement is available here nn nnThe Pay Transparency Policy is available here nn nnAvanade is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at or call (206) 239-5610 and let us know the nature of your request and your contact information.

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