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Systems Engineer II- Infrastructure

Home Depot

This is a Full-time position in Atlanta, GA posted April 5, 2021.

**POSITION PURPOSE**The Systems Engineer II develops, maintains, and supports The Home Depot’s technical infrastructure, hardware, and system software components.

Collaborates with all parties in the support of the infrastructure including but not limited to troubleshooting, knowledge based articles, dashboards, automation, problem management, and continually improving the stability and security of THD infrastructure.
– Assist in technology upgrades and roll-out implementation
– Can communicate complete technical solutions to business partners with minimal direction using understandable language
– Ability to manage time and work independently on multiple projects; Systems Engineer 2 has been exposed team-based design reviews and has contributed to deliverables for their products; Escalate appropriately to technical leaders and management
– Collaborates with internal teams in terms of agile stories that are easy to understand and testable**MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES**35% Delivery & Execution
– Reviews and aids junior level associates and contractors with configuration, debugging, and support of Infrastructure Operations; Manages the rollout or upgrade of technology using THD agile processes; Documents, reviews, and ensures that all quality and change control standards are met; Works with internal teams and product teams to ensure agile stories are easy to understand, testable, and able to be performed by any member of the team; Migrates automation scripts into THD standard infrastructure as code updating relevant dashboards, logging, and alerting15% Learning
– Keeps abreast of innovations and industry trends as well as changes to internal systems and collaborates on how they impact tools, training, and documentation of Infrastructure operations; Participates in and contributes to learning activities around modern systems engineering core practices; Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used with other organizations; Participates in and contributes to learning activities around modern integrated software and system design and development10% Planning & Analysis
– Collaborates with System Engineers and Support Desk & Operations teams to identify any impacting trends; Provides data on trends that need greater review to senior engineers as part of the problem management process40% Support & Enablement
– Collaborates with system engineers and Support Desk & Operations to improve KB articles; Handles escalation for vendor resolution; Perform root cause analysis for service interruption recovery; create preventative measures and present to management; Reviews and validates that operational tools and alerts are accurate and actionable; Proactively develops tracking for production service level objectives and creates new automation to support as needed**NATURE AND SCOPE**This position typically reports to Systems Engineer ManagerThis position has 0 Direct Reports**ENVIRONMENTAL JOB REQUIREMENTS****Environment:**Located in a comfortable indoor area.

Any unpleasant conditions would be infrequent and not objectionable.**Travel:**Typically requires overnight travel less than 10% of the time.**Additional Environmental Job Requirements:****MINIMUM QUALIFICATIONS**Must be eighteen years of age or older.Must be legally permitted to work in the United States.**Additional Minimum Qualifications:****Education Required:**The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.**Years of Relevant Work Experience:** 2 years**Physical Requirements:**Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

On rare occasions there may be a need to move or lift light articles.**Additional Qualifications:****Preferred Qualifications:**
– Excellent written and verbal communication skills
– Professional or educational experience as an Information Technology Engineer
– Experience to production system designs including Infrastructure as Code, High Availability, and Performance monitoring
– Knowledge, Skills, Abilities and Competencies Knowledge of multiple programming languages and life cycle methodologies
– Project leadership ability
– Interest in working as part of a collaborative, cross-functional, modern engineering team
– Exposure to cloud platforms such as GCP and Azure**Knowledge, Skills, Abilities and Competencies:**
– Being Resilient
– Global Perspective
– Manages Ambiguity
– Nimble Learning
– Self-Development
– Collaborates
– Cultivates Innovation
– Communicates Effectively
– Drives Results
– Interpersonal SavvyWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.