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Agile Business Analyst Senior

Total System Services LLC

This is a Full-time position in Columbus, GA posted April 28, 2021.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Summary of This RoleAnalyze business requests to be solved with automated systems.

Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.

Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.

Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.On a day to day basis you will:Work within an agile scrum team to include a ScrumMaster, Product Owner, business analyst, test analysts, application developers and client counterparts to design and deliver new products or capabilities in an iterative, continuous fashionDevelop detailed user stories, acceptance criteria, screen mock-ups, flow diagrams, etc.

outlining the solution to be implementedBe accountable for assisting in the gathering and verification of non-functional requirements, review of architectures and designs, adherence to standards, and developing and implementing strategies for validating that the target requirements have been adequately addressedBe an active participant in all agile scrum ceremoniesBe responsible for maintaining project and system documentationBe a strong advocate for the development team’s priorities and challenge and will push back on scope-creep and negotiate timelines with the product ownerYou should apply if you:Are flexible, responsive, creative, innovative, accepting of change and place value on people and interactionsAre business oriented, thinking continuously about what can be done to improve the business, and the business processes which drive the businessAre able to retain enough independence to evaluate potential solutions based on the overall impact to the organization, rather than the influence of the particular business area and its managersAre able to challenge the business manager, sponsor, problem owner and users to define the real business problem behind the expressed “needs” to ensure that the solution team is solving the right problem, and not providing the right solution to the wrong problemAre willing to step into other roles on the agile scrum team when necessary to help the team meet defined goalsYou would be a particularly good fit if you:Are able to collaborate openly within a mixed team of developers, analysts and product ownersHave the ability to analyze a problem, organize thoughts and recommend approachesAre a creative thinker, comfortable pushing the boundaries of standard industry practicesAre a self-starter looking for responsibility and a place you can make an impactLike to innovate and make things around you betterHave testing and/or programming/technical experienceAre experienced in Agile/Scrum methodology, and the development of associated project artifacts (i.e., user stories, acceptance criteria).Being a Business Analyst requires flexibility, responsiveness, creativity, innovative thinking, acceptance of change and a dependence on individuals and interactions.

Adaptability:The BA defines improvements to business processes, assists decision makers in gathering information to make decisions, helps quality assurance test solutions and products, designs user interfaces and even steps in as a product owner, scrum master or project manager as the occasion calls for.

The BA must be able to adapt to the business process, the development process, or even a lack of process, and to any and all management directives, and not be focused on a single process or framework.Goal Orientation:The BA has a focus on the overall problem that will be solved when the entire project is completed.

The BA is also the weathervane indicating when a project has outlived its usefulness and is becoming a zombie project.

The BA, always having the goal or the solution in front of him/her, is able to determine whether the project is still on track, the problem can be solved, or the problem has already been solved.

This goal orientation is the result of the BA’s system thinking capabilities and the business analyst’s ability to see the big picture in addition to the detailed tasks necessary to complete the next sprint.Innovation:The BA challenges the business manager, sponsor, problem owner and users to define the real business problem behind the expressed “needs” to ensure that the solution team is solving the right problem, and not providing the right solution to the wrong problem.Leadership:The BA is a leader providing solutions to business problems and continuous improvement to the organization.

This leadership factor is not achieved through authority, but through influence and through facilitation and communication.

A BA leads through their work with stakeholders as they build understanding of what’s needed and look to the future.Empathy:Throughout all of the BA dealings with the business sponsor, customers, process workers, users, solution team, technical personnel and upper level management, the BA exhibits empathy and understanding and provides an intermediary who is a mediator, a calming center in the midst of the storm of controversy and confrontation that usually accompanies organizational change.

A certain amount of empathy is needed on an agile team in order for it to function as a high-performing team.Business Orientation:The BA is thinking about what the business needs to do to solve the business problems, in addition to what the solution team needs to do.

The BA is as comfortable talking to senior executives about business matters, the marketplace and competition, as to the development team about user stories.Anticipation:The BA has to retain enough independence to evaluate potential solutions based on the overall impact to the organization rather than the influence of the particular business area and its managers.

Solving a business problem solely for the business unit might have immediate benefits; solving a business problem from the perspective of the whole organization brings much more lasting value.What Part Will You Play?Acts as a liaison between client end-users, programmers and test analysts in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.

Develops working relationship with key stakeholders and gains an understanding of the basic nature of the client’s business.

Learns to be consultative with client management while assisting with the identification, definition and documentation of business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access.

Maintains communications with end-users for feedback to ensure systems continually meet the client’s expectations.

Analyzes complex problems and issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions.

Facilitates meetings and leads discussions.Develops simple to complex business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.

Leverages system or module knowledge in the design of system screens and database structures.

Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users.

Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.

Provides support to resolve issues that may cross multiple systems and affect the business process.

Tracks application incidents to ensure a successful conclusion for internal and external clients.

Identifies system impact of changes in the business, user needs, external business environment and operating systems.Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.

Prepares, coordinates, and assists with client training and documentation for installation of systems and upgrades.

Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.

Coordinates documentation and follow-up evaluation monitoring; post-implementation problems and revision requests.

Maintains, administers, and/or reviews all procedures, methodology and/or application standards to include payment card industry and security related compliance.Conducts and supports testing/planning/validation by clarifying the intended functionality and resolving issues to ensure successful implementation.

Provides relevant test scenarios for the testing team.

Coordinates implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.Assists with the detailed project planning efforts on larger projects, and may act as a Project Manager on smaller development efforts.

Monitors project progress by tracking activity, re