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CL70 – Mortgage Processing Associate


This is a Contract position in West Point, GA posted September 16, 2020.

Mortgage Processing Associate – BASIC PURPOSE:

The Mortgage Servicing Specialist (MSS) position is in the Mortgage Loan Servicing Department located in West Point, GA. Currently, working from home. This position is responsible for performing routine operational duties related to the servicing of CSB Portfolio.. The MSS must provide a high level of service to fellow CSB employees and more importantly any CSB customer they may have contact with. The role of the MSS requires the ability to deliver detailed, accurate and timely responses. The MSS must have the ability to identify issues and provide workable solutions in addition to answering questions regarding loan status, booking status, loan payment processing, loan system balancing and other related loan issues.

1. Perform various loan operations functions of the Residential Loan Operations Center

  1. Identify loan payment errors, research.
  2. Research and identify loan system limitations related to general loan processing related to:
  • Insurance, Taxes, Escrow,
  1. Manage VIP ticket requests and provide internal support to the loan officers

2. Delivers Quality Customer Service

  1. Answer phone calls within three rings
  2. Assist Center State Bank teammates

c. Assist with loan corrections for clients where appropriate

3. Other Duties as assigned

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.