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Configuration Analyst

Americold Logistics, LLC

This is a Full-time position in Atlanta, GA posted December 12, 2021.


Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools, and retail outlets such as grocery stores.

We’re proud to provide an essential link in the food industry supply chain and to help put food on tables around the world.

Based in Atlanta, Georgia, Americold owns and operates temperature-controlled warehouses around the world.

We have over 16,000 associates and offer a wide variety of career opportunities
– from warehouse forklift operators and supervisors to accounting, administration, business development, customer support, engineering, transportation, and technology solutions positions.


Primary Responsibility:
Serve as the Korber/Highjump WMS subject matter expert as pertains to configuration, business logic, software configuration and operational process deemed key to the daily plant operation within Americold.

Apply proven communication, analytical and problem-solving skills to the software development life cycle in their designated area.

Drive out the key global business requirements and translate into workable requirements containing process information, data flows, comprehensive functional specifications and test plans
– challenging any requests that may be unreasonable or unnecessary
– and ultimately ensuring that project deliverables are met according to requirements.

Creation and maintenance of up-to-date documentation pertaining to core IT processes, software and business logic, software configuration as well as identification of hardware and infrastructure used to support.

Create and provide structured training and/or content for other IT members.

Provide detailed knowledge and support to all levels of the organization as required.

Essential Functions:
• Responsible for systemic warehouse configuration(s) for Highjump WMS conversions.

• Has a firm understanding of how Korber/Highjump functions and serves as an expert to the sites and other team members.
• Design solutions related to warehouse management systems, transportation, and labor management.

Interface with EDI, Labor, ERP and other Americold applications.

• Attend/Lead Site Discovery with working with the sites to Prepare detailed functional requirements and gap analysis.
• Participates in the GoLive process with on-site to support the conversions.

• In addition, to the WMS conversions, supports customer projects that impact the Korber WMS.
• Maintains software design principles to guide and govern how application solutions will be designed, integrated and implemented to lower costs and improve application maintainability, flexibility, scalability, robustness, performance, and ability to troubleshoot
• Works directly with Site Super users to ensure to ensure that sites are self-sufficient
• Follow established procedures for the design, coding, and testing of new software.
• Supply knowledge and/or training as applicable to roll-out changes across applicable sites
• Assign and direct work.

Monitor adherence to performance standards.
• Prepare time estimates for a project and detailed time estimate for each program within the project.

• Apply Americold Project Management Methodology for successful implementation of IT Solutions in all projects ranging from new business launches to support of current business processes
• Work closely with the internal/external customer responsible to perform any tasks required as related to critical software and/or process alterations
– such as: solution design, software and process testing, systems configuration, process and information flow documentation maintenance, performing of UAT’s, coordination of information distribution to site, etc.
• Generation and compilation of corrective action documents, complete with probable causes and possible solutions to systems issues and follow through to deployment of solution
• Maintain detailed knowledge of where and how assigned disciplines are utilized across the organization.

Close working relationship with the sites to create and maintain a cohesive and connected business system to support the needs of the business
• Perform majority of level two support on critical applications within the Americold organization, escalating as required
• Travel to field locations to ensure successful implementation.

Estimated up to 75% depending on release schedule.

Normal around 50%.
• Other duties as requested.

Level of Expertise:

• LEVEL I: Performs work under general supervision of Director, WMS/WFM Applications or more experienced business systems analysts.

Maintains an associate-level workload.

Requires 1-2 years of Analyst level experience.

• LEVEL II: Performs work under minimal supervision for small to medium-sized projects.

May require more supervision for larger, more complex projects.

Maintains an intermediate-level workload.

Requires 2-5 years of Analyst level experience.

• LEVEL III: Performs work with little to no supervision
– provides guidance to lower-level & less experienced developers.

Acts as project leader on large, complex projects.

Maintains a senior-level workload.

Fully capable of working at the highest technical level.

Requires 5 years of Analyst level experience.


Qualifications & Experience:

Education, Training & Professional Experience:
• Bachelor’s Degree or some college preferred plus 2-5 years of experience in technical fields; or equivalent combination of education and experience.
• Minimum of 2 years of experience with implementing, configuring and maintaining ERP software applications functionality such as WMS, Distribution, Transportation, and Labor Management.

Korber/Highjump e3PL is Required.
• Warehouse operations management experience desired.
• Strong knowledge of Microsoft applications to include Project, Excel, Word and Experience and/or knowledge of FMEA, ITIL, COBIT, ISO, and Project Management Methodologies.

Knowledge & Employment Standards:
• Excellent problem solving skills
– Logical and efficient, with keen attention to detail.

Able to boil complex problems down to their constituent elements, and then formulate and evaluate a range of alternative solutions.

Must have excellent conceptual design skills
– an instinctive feel for which solutions “fit” and which need rethinking.

• Knowledge of transportation and warehouse industries.
• Ability to communicate professionally, both written and verbal with individuals at all levels of the organization, external contacts and customers.

Strong communication style emphasis on demonstrated ability to translate complex concepts between business and technical groups.
• Ability to work in matrix managed environment.
• Proven planning, task organizing and execution skills.
• Progressive, flexible and team-oriented approach desired.
• Possess a strong customer service orientation.
• Demonstrates uncompromising level of integrity and code of ethics.
• Some travel required.

Physical Requirements & Abilities:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• Requires travel by automobile and airplane up to 50% of the time
• Requires visiting facility operations in temperatures at or below freezing
• Frequently carries loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Occasionally works evenings or weekends in order to complete objectives or to attend meetings
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Americold is an Equal Opportunity/Affirmative Action Employer.


More Information on Americold Logistics, LLC

Americold Logistics, LLC operates in the Logistics industry.

The company is located in Atlanta, GA.

Americold Logistics, LLC was founded in 1903.

It has 4252 total employees.

It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance.

To see all 29 open jobs at Americold Logistics, LLC, click here .