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Customer Account Specialist

Aptude, Inc.

This is a Contract position in Atlanta, GA posted November 13, 2021.

The Customer Account Specialist is responsible for supporting the sales team.

This is done by responding to customer inquiries and issues, collecting user metrics, initiating the renewal process and delivery of renewal notifications.

The Account Specialist also plays a major role in the success of the organization by serving as a main point of contact for customers for inquiries.

Activities of the Customer Account Specialist include, but are not limited to: Learning the Client family of service solutions and how they complement each other; welcoming new clients with access credentials; managing existing client accounts and overall client account renewal process in tandem with the sales representative.

Job Requirements: The Customer Account Specialist is responsible for supporting the sales team.

This is done by responding to customer inquiries and issues, collecting user metrics, initiating the renewal process and delivery of renewal notifications.

The Account Specialist also plays a major role in the success of the organization by serving as a main point of contact for customers for inquiries.

Activities of the Customer Account Specialist include, but are not limited to: Learning the Client family of service solutions and how they complement each other; welcoming new clients with access credentials; managing existing client accounts and overall client account renewal process in tandem with the sales representative.