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Customer Accounts Advisor

Aaron's, Inc.

This is a Contract position in Bartow, GA posted April 30, 2021.

Coronavirus (COVID-19) What we’re doing to prioritize your health. A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers. Success Profile What makes a successful Customer Account Advisor at Aaron’s? Check out the top traits we’re looking for and see if you have the right mix. Adaptable Strong Initiative Customer Oriented Problem-Solver Team Player Quick-Thinker As a Customer Account Advisor at Aaron’s, you will have access to a comprehensive benefits package that includes: Compensation Personal Development Ongoing training and development Time Off Paid time off includes vacation days, sick days and holidays Benefits vary based on Full- and Part-Time employment status Customer Accounts Advisor Job ID 16359 Date posted 04/26/2021 We are Aaron’s – an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.  Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  The Work Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone  Sell customers on the benefits of timely lease agreement renewal payments  Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals  Assist with merchandise returns and guest deliveries as directed by management  Clean and certify merchandise in the Quality Assurance Center for all items personally returned  Complete and maintain weekly vehicle maintenance sheet and route sheets daily  Load, secure and protect product in company vehicle  Safely operate company vehicle  Assist the Sales Team as needed Any reasonable duties requested by management  Requirements United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.  Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron’s Brand and protect company assets Maintain a professional appearance Proficient computer skills RewardsTeam members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:  Paid time off including vacation days, sick days and holidays Medical, dental & vision insuranceMaternity and Paternity Leave401(k) plan with company matchFlexible spending accountsLife insuranceDisability benefitsStock Purchase PlanTeam Member purchase discounts About Aaron’sAt Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@. Aaron’s is an Equal Opportunity Employer  Fill in the form to opt in for job alert emails tailored to your interests and location. You’ll also be added to our database of interested candidates. Your information may be used to contact you, including by text message, about the event and will be retained for future communication about opportunities with Aaron’s. A submission through this form does not guarantee you a job with Aaron’s. By clicking “Submit” you agree to receive text messages at the wireless number you provide. Up to 5 messages per month. SMS/MMS texts may be sent using automated dialing technology. Message and data rates may apply. To opt-out of future messages at any time, reply STOP to any text message. Aaron’s is an Equal Opportunity Employer “Gets You Started”  offer is not adiscount and does not reduce the total cost ofownership. Normal monthly payments will begin on date and inamount stated in agreement. Normal monthly payments depend onmerchandise selected. Some restrictions apply. See store fordetails. Transaction advertised is a rental purchaseagreement, Ownership of merchandise not acquired until all requiredpayments are made or early purchase option is exercised. Ownershipis optional. Not all services and benefits or merchandise availablein all stores/states/provinces. Delivery fee may apply to cashpurchase. Set-up does not include connection of gas or water.Merchandise selection, including prices, brands, and models, mayvary at some stores. Merchandise advertised is new,unless marked pre-leased. Leasing online is not available inCanada. Advertised savings based on total number of months toown. Advertised savings and lease payments valid only atparticipating stores while supplies last. Limited quantitiesavailable of some merchandise. No rainchecks on special promotionaloffers. Not responsible for typographical errors, or computererror, electronic or technical malfunctions or failures of anykind. Lawn mowers and Lawn tractors are excluded from LifetimeReinstatement benefit. Web based services and content require highspeed internet and separate third party paid subscriptions. Somerestrictions apply.  No Credit Needed (Canada) – Aaron’sminimum lease requirements include, but are not limited to, averified source of income, residence, and 3 references.  Delivery time depends upon inventoryavailability in local area, freight schedules to local stores, andin some cases the shipping address. Delivery may be delayed ifAaron’s cannot confirm customer’s information or cannot reachcustomer to arrange delivery. Aaron’s may exclude merchandise fromExpress Delivery (where available) due to local merchandiserestrictions at our discretion. Same day delivery limited toin-stock merchandise ordered by 4 p.m. with approved agreement. EZ Pay (Canada) – Manage payments byautomatically charging your credit card, or directly debiting yourbank account, for one-time or recurring payments.EZPay requires credit card or bank account information andauthorization for automatic payments. Card will be automaticallycharged, or your bank account directly debited, in amounts and ondates explained in authorization. If an automatic payment isdeclined for any reason, customer must make alternative paymentarrangements for on-time payment. At participating stores only.Some restrictions apply. ^Same as Cash Option (Canada) - For newagreements with payment option longer than 6 months, if you payoutyour merchandise within the advertised same as cash period, youwill pay the cash price, plus tax and applicable fees (ifany). At participating locations. †LOW PRICE GUARANTEE applies in-store onlyto identical merchandise (for example, brand, make,model, warranty, features, and accessories) from Localcompetitor in stock and available today comparing Aaron’s totalcost of lease ownership to Local competitor’s advertised total costof lease ownership valid on day you lease from Aaron’s. Claims for$100 cash must be made on day of lease and requires a copy ofoffering Local competitor’s advertisement or price ticket for suchidentical merchandise. Low Price Guarantee does not apply towebsite prices, limited quantity sales, pricing errors, mail-inoffers or rebates, competitors’ service prices, clearance, orout-of-stock and open box items. “Local competitor” means specialtylease to own stores within a 25 mile radius of Aaron’s storerequested to price match. See store for additional details.