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Field Service Installer

Heidelberg USA, Inc.

This is a Full-time position in Kennesaw, GA posted March 20, 2023.

Who we are:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

What we are looking for:

We are now hiring a Postpress Service Support associate for the US. This role requires minimum 3 years’ experience in printing (Stahlfolder or folding machine) as a specialist role in a help desk function or open to operational/service on equipment. Others with similar experience will be reviewed but candidates with experience in Stahlfolders are strongly sought out.

Location: Kennesaw, GA

This is not an IT geared role; we are looking for experience in Stahlfolder and folding equipment as it relates to Postpress equipment.

Ideal Candidates: Current similar role or operators/service technicians with recent background working on Stahlfolder equipment.

What you will do:

The Postpress Service Support associate is providing technical clarification to reduce downtime / unplanned downtime for our Sheetfed customer base. A Postpress Service Support provides Mechanical, Electrical and Operational Support for end-users as well as field service technicians. This position is embedded in the Global Solution Center Americas.


Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Provide technical support to reduce downtime for our installed customer base.
  • Analyze, diagnose, and troubleshoot failures on customer equipment, via telephone, Remote Service, or e-mail.
  • Monitor the notification queue, ensure that new notifications are taken over within the given SLA timeframe
  • Provide detailed problem descriptions in notifications
  • Provide detailed solution / repair / troubleshooting steps and documentation to the Field Service Representatives for all onsite service calls
  • Able to perform basic log file analysis (example, GFC Viewer, Error handler). Diagnostic Tools
  • Maintain Product knowledge

What you need:

  • 5+ years of recent experience as Postpress Technical Specialist on Stahlfolder or experience as an operator/ service technician on this equipment
  • Computer/tech savvy and customer service skills
  • Remote help experience
  • Availability to work Overtime and Weekends as needed

The Perks:

  • Medical, dental, and vision coverage eligibility from day 1
  • Short- and long-term disability coverage offered
  • 401 (K) plan with employer match
  • Life insurance coverage offered
  • Vacation, Sick and Personal Time Off offered
  • 9 company holidays
  • 5 floating holidays
  • Career advancement opportunities
  • Learning and training
  • Collaborative work environment
  • Endless opportunities

Pay Range: 30.00 -35.00 per hour

Our compensation structure is based on market, skills, and experience along with other key factors. Please note candidates will be evaluated on these factors to determine actual pay. Total compensation can be larger when factored in with benefits, bonuses, or commissions if applicable.

Important Message:

Heidelberg is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws.


Must be authorized to work in the USA without sponsorship

We participate in E-verify

We are a drug free workplace. Selected candidates will undergo background check, drug screening, and MVR if applicable to position