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Information Technology Operations Specialist I

National Commission on Certification of PAs

This is a Full-time position in Duluth, GA posted May 1, 2021.

Voted one of the Best Places to Work in Healthcare in 2019 2020 by Modern Healthcare! IT OPERATIONS SPECIALIST I Location Temporarily working remote due to the COVID-19 pandemic with an anticipated transition back into our Johns Creek office in late Spring 2021 Reports To Vice President of Information Technology Services Who We Are NCCPA is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs. Why Work at NCCPA We get to do meaningful work every day and we enjoy working and having fun together! No wonder wersquove been voted one of the Best Places to Work in Healthcare in 2019 2020 by Modern Healthcare! Our Team There are about 30 of us in Technology. We are friendly and very collaborative. We aim to create the best technology solutions for our organization and our partners. Some of us have been here for one year and others over 10 years, all in Technology. Now thatrsquos commitment! Why Us, Why Now? As the IT Operations Specialist I, you will play a direct role in procurement, negotiating contracts with IT service providers, managing the contract lifecycle, and assessing organizational technology needs. You will have an understanding and help coordinate the day-to-day operations for a team that is developing next-generation technologies based on innovative platforms that change how thousands of users connect, explore, and interact with information and our organization. You will bring fresh ideas for being more efficient processes and practices across the IT organization while developing working relationships with other business units. How Will You Make a Difference? You willhellip Create and review IT policies and procedures, keeping process optimization in mind. Execute third-party software procurement, agreement negotiations, inventory, license assignment, billing, and renewal processes. Monitor and maintain proper supplier files. Create monthly reports to communicate metrics and Service Level Agreements to business units and clients. Facilitate meetings with IT, business unit and client stakeholders. Process weekly invoices and receipts and resolve incorrect billing with business units and the Finance department. Interface with Finance department to analyze monthly timecard reports to ensure proper accurate and consistent tracking and accountability from project team resources. Work closely with Senior IT Operations staff to develop and monitor capital and operational IT budgets. Reconcile budgets monthly and report status to Senior IT Operations staff. Assist IT project management personnel with monitoring the IT project management system, ensuring that business facing dashboards depict accurate information and following-up on tasks with IT, business units, and clients as needed. Anticipate and communicate project changes and update roadmap and budget related documents. Complete IT project initiation and completion tasks for numerous IT projects. Hard Skills You Will Have Bachelor’s degree in Technology or similar field. At least 2 years of professional experience working in Information Technology. At least 1 year of budgeting experience. At least 1 year of Project Management experience. Strong proficiency in Microsoft Office applications especially Word, PowerPoint and Excel. Soft Skills You Will Have Your proven ability to work as a self-motivated individual as well as a collaborating team member. Your highly developed time management skills, systematic approach to organizationplanning and keen attention to detail. Your proven solution focused approach and creative problem-solving skills that identify and recommend solutions to the determined issues. Your ability to provide exceptional customer service and interact with customers in a timely, positive and professional manner. Your ability to deal with incidents and problem management while ensuring that problems get resolved and issues are addressed at the right level. Your proven ability to manage competing priorities and accomplishing tasks within the agreed upon timeframe. Extra Skills You Can Bring Along Project Management Professional (PMP) or similar certification. Professional experience with Microsoft SharePoint andor project management software solutions. Experience with IT procurement and contract negotiation. National Commission on Certification of Physician Assistants business knowledge or familiarity.