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Information Technology Specialist

Planet Technology

This is a Full-time position in Alpharetta, GA posted August 30, 2021.

Hybrid
– 1week office and 1 week remote work until COVID

DUTIES/RESPONSIBILITIES:
Assist with installation, configuration and ongoing usability of system hardware and software.

Offer daily operations and systems support to all staff, either onsite or by phone Support all phones, workstations, networks and printer/scanner devices Install and configure appropriate software and functions according to specifications Proactively communicate with IT Department regarding issues or support needs Provide assistance to Project Management Office to fulfil project requests as needed Monitor and administer IT systems and networks Set up new user accounts and assist with password issues Administer helpdesk ensuring all tasks are allocated and completed within agreed timeframes Work continuously on tasks until completion, engaging support vendors when needed Prioritize and manage many open issues at one time Track company assets and their respective warranty statuses Maintain records of software licenses and request additional purchases when needed Maintain asset tracking for all hardware Use Microsoft SUS to roll out Windows OS security patches and updates Place purchase requisitions for PO approval Travel to Macon potentially required weekly Occasional travel to local Macon warehouses may be required for IT support issues

REQUIRED SKILLS/ABILITIES:
2-4 years experience working in IT Support Knowledge of Windows and Active Directory Knowledge of GSuite is a big plus, they use Gmail Excellent communication and customer support skills Experience working with an IT Ticketing system (they use Track-It!

but open to any) Must live within one hour of the office in Johns Creek.

Excellent hardware and software fault analysis Knowledge of IFS ERP and Salesforce CRM a plus knowledge of Okta, and Netskope a plus Comfortable working at times in a noisy, dusty environment on the factory floor