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Order Management Coordinator

Verint Systems, Inc.

This is a Full-time position in Alpharetta, GA posted April 8, 2021.

**Order Management Coordinator**Location **US-GA-Alpharetta**Job ID **15592**As a global market share leader in the high-growth customer engagement market, Verint is focusing to expand our growth as a critical part of its announced plan to create two independent public companies in February 2021.

As a part of this exciting growth trajectory, Verint is looking to add additional top talent to our team.**Overview of Job Function:**The Order Management Coordinator is responsible for processing and billing all orders received from our external customers to ensure accurate and timely fulfillment and invoicing; to comply with revenue booking requirements; to communicate customer information to Sales; and to ensure internal customers such as Finance, Collections, Revenue and Fulfillment receive accurate transaction information to support internal processes.

The Order Management Coordinator will update and maintain all documentation related to customer orders/invoices in the electronic data management system and the invoicing/orders database.

The Order Management Coordinator position will also be responsible for executing business transactions, data updates, data cleanup and data migration activities for all Oracle master data elements.

Participate in data governance and data clean-up activities.**Principal Duties and Essential Responsibilities:**+ Reviews contracts and orders to identify basic terms such as: billing terms; payment terms; shipping terms; order guidelines; and legal and revenue requirements.+ Demonstrates understanding of revenue recognition principles under US GAAP rules.+ Enters accurate orders within daily deadlines to facilitate fulfillment, invoicing and other internal processes.+ Ensures timely and accurate completion of invoices.+ Accurately enters data in the order/invoicing systems to support quality invoicing, accurate accounting, revenue and receivable information.+ Collaborates with internal customers i.e.

Sales, Finance, Sales Operations, Fulfillment and Collections to answer questions and resolve issues related to customer orders/ invoices.+ Responsible for data integrity and content of internal systems (Oracle) and external customer invoicing systems.+ Provides ad hoc analysis and reporting using Microsoft Excel and Access as well as Oracle reporting tools.+ Update, modify, or load master data element changes as needed or requested by other areas of the business.+ Assist with migrating master data records relating to M transactions as needed.+ Maintain master data elements in the respective systems of record+ Complete all required data quality audit controls as required by SOX procedures.+ Assist in developing data quality monitoring processes & reports.+ Correct data quality issues as needed and work on large data cleanup projects**Minimum Requirements:**+ 1-3 years order entry/ billing experience in a complex order/billing environment include working with Contracts and understanding of the components of a contract.+ High school diploma or equivalent education required.+ Ability to gain knowledge of VERINT products and order/invoice requirements.+ Ability to learn and effectively use, multiple order/invoicing software tools.+ Ability to work extended hours when necessary specifically during quarter end closing procedures.+ Strong internal and external customer relationship skills.+ MS Office Suite experience required, with advanced skills in Outlook, Word, and Excel with ability to produce ad hoc reports using excel.+ Works well under pressure and adapts to changing environment.+ Proactive, positive and energetic attitude with strong problem solving, decision-making, analytical skills.+ Team Player with the ability to interact with multiple leadership levels.+ Excellent time management and organizational skills with ability to appropriately prioritize work activities.+ Excellent interpersonal, written/oral communication skills+ Strong attention to detail**Preferred Requirements:**+ Software industry experience preferred.+ Oracle Order Management, Accounts Receivable, Invoicing, Service Contracts experience preferred.+ Finance, Accounting, IT or related degree preferred.+ Advanced Excel skills.+ Contracts Administration knowledge desirable.+ Order Administration/Sales and/or Finance knowledge is a plus.As an equal opportunity employer, Verint Systems Inc.

prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity.

This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws.

This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.