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Senior Accounts Receivable Analyst

Heidelberg USA, Inc.

This is a Full-time position in Roswell, GA posted March 20, 2023.

Who we are:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

What we are looking for:

The role of the Senior Accounts Receivable Analyst is to collect accounts receivables for equipment, parts, service, service contracts and consumables for the USA . Work with USA customers regarding any concerns they have with open account. Coordinate relations with all other departments as needed to work through any issues to bring a resolution for customer.

Customer Service is the cornerstone of our business, and the Senior Accounts Receivable Analyst is expected to deliver personalized, consistent, competent, and proactive service support; the Senior Accounts Receivable Analyst must always exhibit professionalism.

What you will do:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Follow up with Operations, Installation Coordinators and Salesman concerning delivery, install and training dates
  • Calling customers for payment and confirming there are no issues that would cause the customer to withhold payment
  • Forward issues to the correct department/region for resolution
  • Collect parts, service, service contracts and consumables
  • Call or email all customers for updates on their open account balances
  • Meet monthly with Service to review the open disputes
  • Processing customer’s payments for equipment, parts, service, service contracts and consumables either by credit card, ACH or COD
  • Processing refunds checks when requested
  • Processing invoices for payment in Ariba, Coupa, Taulia, Concentric, DiCentral
  • Account updates, review of terms, fax and email letters, reconcile accounts
  • Create aging reports, dispute reports, process all adjustments
  • Meet with Accounting Operations Manager monthly to address problem accounts

What you need:

  • High School Diploma or Equivalent
  • 3-5 years in similar role
  • SAP experience preferred
  • Strong knowledge of computers (Windows and Mac OS) and networking
  • Self-starter and able to take on difficult problems and work them through to resolution
  • A comfortable and confident speaker able to communicate effectively to a wide audience from production personnel, through management and business owners
  • Able to manage multiple high-priority action items
  • Proven skills in handling customers in high pressure situations

The Perks:

  • Medical, dental, and vision coverage eligibility from day 1
  • Short- and long-term disability coverage offered
  • 401 (K) plan with employer match
  • Life insurance coverage offered
  • Vacation, Sick and Personal Time Off offered
  • 9 company holidays
  • 5 floating holidays
  • Career advancement opportunities
  • Learning and training
  • Collaborative work environment
  • Endless opportunities

Location: Kennesaw, GA

Pay Range: 45 K – 55 k

Our compensation structure is based on market, skills, and experience along with other key factors. Please note candidates will be evaluated on these factors to determine actual pay. Total compensation can be larger when factored in with benefits, bonuses, or commissions if applicable.

Important Message:

Heidelberg is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws.


Must be authorized to work in the USA without sponsorship

We participate in E-verify

We are a drug free workplace. Selected candidates will undergo background check, drug screening, and MVR if applicable to position