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Senior Training Specialist


This is a Contract position in Chamblee, GA posted September 16, 2020.

Job Description Summary

MAXIMUS is seeking a Sr. Training Specialist to support a critical Internal Revenue Service IT project located in Chamblee GA.

*This position is contingent upon contract award.

Essential Duties and Responsibilities:
– Create and develop training curriculum and training materials.
– Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
– Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies and organizational quality standards.
– Review and approve the training modules and coordinate with the team to bring consistency and alignment with training and work instructions that allow trainees to demonstrate competence in content and performance effectiveness.
– Develop knowledge transfer, team building, and provide effective feedback.
– Coordinate creation and implementation of the action plan in cooperation with the team to effectively utilize the training environment and systems resources.
– Communicate with training team and ask for feedback on how to strengthen individual and overall team performance.
– Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
– Support the Training Manager with assigned duties and acts as the department’s subject matter expert.

Minimum Requirements:
– ​Bachelor’s degree with 5+ years of experience; advanced degree or professional designation preferred.
– Develops solutions to a variety of complex problems.
– Work requires considerable judgment and initiative.
– Exerts some influence on the overall objectives and long-range goals of the organization.

Project Specific Job Duties:
– Attend contract or client meetings and prepare status reports or briefings as required.
– Deliver train the trainer to ensure proper knowledge transfer of technical skills and lessons learned around operations and maintenance processes and procedures.
– Track completion of required training to support call center products.
– Support transition activities including collaboration with the incumbent contractor to audit current training materials and processes as part of the knowledge transfer process, development of the Knowledge Transfer Plan, and development of the Training Plan.

Project Specific Minimum Requirements:
– Experience developing and delivering technical (IT, system, or other role-based) training required.
– Experience and knowledge of government training requirements around security and privacy preferred.

Additional Requirements as per contract/client:
– Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus).
– Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant.

MAXIMUS Introduction

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.