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Service Advisor

Ed Morse Automotive Group

This is a Full-time position in Dallas, GA posted February 19, 2021.

SERVICE ADVISOREd Morse Freedom Chevy-Buick-GMC is seeking an experienced Service Advisor/Consultant.

Candidates must have experience to be considered for this position.We are looking for customer focused and, motivated candidates to join our team!Primary responsibility to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.

Their goals are to provide customer satisfaction and maximize dealership sales of parts and service.

They report directly to the Service Manager/ Service Director, but they also work very close with vehicle sales managers, technicians.Job responsibilities include:.

Candidates must be well spoken, have excellent telephone skills.

Be a positive associate who provides exceptional personalized service to our guests and community.

Conduct all business with sincerity, honesty, and genuine concern for customers.

Promptly meet and greet service customers warmly and be the perfect host Listen to customer’s reason(s) for bringing their vehicle to the service department.

Offer logical diagnostic services or repairs to satisfy customer’s concerns.

Provide accurate estimates for all the services or repairs recommended.

Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact Maintain a customer satisfaction rating above zone average Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level.

Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.In return for your hard work and dedication, you will enjoy working in a modern, state-of-the-art facility and friendly environment.

The Ed Morse Automotive Group offers a competitive compensation package that includes a full range of benefits including health, dental, vision, paid vacation, 401(k) and more.This is an excellent opportunity to join the Ed Morse Automotive Group, one of the largest family-owned and operated dealership groups in Florida with recent expansion into Texas and Oklahoma.

Ed Morse consists of 33 franchises at 20 locations offering 14 brands of quality new and pre-owned vehicles.

To find out more, visit us at www.edmorse.com.