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Inside Sales Team Lead


This is a Full-time position in valdosta, ga posted March 17, 2023.

The Inside Sales Lead provides leadership for the Sales Specialists matters relating to the servicing of customers.

  • Achieve call center and individual quality and productivity goals in accordance with established objectives
  • Manage individual projects and contribute to other operational initiatives outside of team responsibilities
  • Provide guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams
  • Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
  • Focus and maintain performance efforts of the team on current business goals
  • Work to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner
  • Serve as a knowledgeable and productive part of the managerial team
  • Implement and monitor new initiatives to enhance the performance of the team and the center as a whole
  • Oversee training of new Specialists assigned to the team and provide refresher training as needed
  • Identify opportunities for efficiency improvements
  • Participate in the Vital Few yearly initiatives



  • Read, write, and perform calculations and the English language effectively
  • Work independently
  • detail-oriented with excellent organizational skills
  • Communicate independently, with personable and effective writing and speaking skills
  • Work in a normal office environment utilizing a computer approximately 75% of the time

Education and Experience:

  • High School diploma or GED required
  • Bachelor’s Degree preferred
  • 4-6 years of customer service-call center experience
  • 1-2 years of inside phone sales experience
  • supervision experience preferred
  • Inbound/outbound call blending call center experience in a multi-site environment
  • Proven leadership skills in coaching, developing, and training call center personnel
  • Demonstrated history of meeting performance objectives
  • Health care experience preferred