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Patient Account Representative

WellStar Health System

This is a Full-time position in Marietta, GA posted April 29, 2021.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.


The Patient Account Representative is responsible for responding to patient inquiries regarding charges and account settlement. Information is collected and responded to via phone or in writing for email and written letters. The Patient Account Representative communicates benefits and financial responsibility to patients. The Patient Account Representative maintains current knowledge of insurance coverage.

Job Requirements:

Required Minimum Education:
High School graduate or equivalent.

Required Minimum Experience:
Worked in healthcare setting performing prior authorizations. Two years’ experience in insurance / precertification preferred, minimum of one-year experience required.

Required Minimum Skills:
Excellent communication skills and organizational skills. Computer skills including Excel; Knowledge of medical terminology, CPT codes, HCPCS & ICD-9/ICD-10 codes. Detail understanding and interpretation of Explanation of Benefit’s (EOB’s).