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Engagement & Experience Manager

ACRP Association of Clinical Research Professionals

This is a Contract position in Atlanta, GA posted November 23, 2022.

 Support and increase engagement among key ACRP stakeholders – including but not limited to individual and organizational members, certified professionals, chapters, annual conference attendees, and organizational customers.

Essential Duties and Responsibilities Support the strategic assessment, development, and implementation of programs needed to increase engagement of ACRP’s key stakeholders Manage the creation and implementation of chapter-based engagement programs, and serve as staff liaison for ACRP chapters Manage all activities relating to the administration and engagement with ACRP Chapters and applicable membership, including day-to-day support of program operations and governance Contribute to and implement stakeholder engagement strategies, as informed by the Engagement & Experience Director, and manage initiatives to achieve key results Assist with financial reports detailing progress toward budgeted revenue targets for ACRP’s membership, certification, and annual conference programs Support the development of plans for recruitment and retention of key stakeholders Manage and oversee ACRP’s online community with the goal of increasing member engagement Other duties as assigned Skills and Qualifications Education and Experience Bachelor’s degree required.

Experience supporting volunteer leaders and knowledge of association membership is strongly desired.

Knowledge of association management software (i.e.

NetForum) and online networking platforms is preferred.

Job Knowledge, Skills, and Abilities Self-starter who can work effectively with minimal supervision and is comfortable making recommendations and decisions Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven business environment Experience working with customer relation management (CRM), association management (AMS), and website content management (CMS) platforms Experience working with Microsoft Office products, including PowerPoint and Excel Proofreading, accuracy, and strong attention to detail.

Provides timely, helpful, professional, and accurate customer service, including email, telephone, and written communications.

Displays a consistently positive attitude.

Promotes a culture of continuous improvement and customer service, responding to and anticipating member needs.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed fully remotely.

Employee interacts with staff remotely and is expected to have member contact (phone and email), and consult with outside organizations and vendors.

Must be able to work some flexible hours, including weekends.

Travel is required, specifically related to ACRP’s annual conference.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.

The employee must occasionally lift and/or move up to 40 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.