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Front Desk Supervisor In Training (Burke)

Massage Envy Franchising, LLC

This is a Full-time position in Burke County, GA posted November 14, 2021.

Are you a LEADER, a SALES and Customer Service superstar who wants to use your powers for good?.


Do you want to be part of a community of caregivers committed to helping people feel their best?.

If the answer is “yes,” we want you on our team at Massage Envy Burke..

Massage Envy is the leader in accessible massage and skin care.

As a sales and customer service associate at our Foxchase franchised location,* you’ll join a wellness community that’s 35,000 strong.

And you have a meaningful role to play as you:.

Help clients understand the benefits of regular massage, skin care and stretch..

Establish relationships with members and guests to grow and retain a client base..

Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive..

Leads and encourages team members to learn, improve, and be their best..

Here’s what’s in it for you:.

The rewards of the job go beyond the difference you’ll make in the lives of members and guests.

We offer a culture of care that inspires you to be your best with:.

Benefits that help you take care of you.

All employees receive Discounts on Massages, Facials, and Stretch services along with a free monthly membership and discounts on retail products..

Full TIme Employees receive access to Health, Dental & Vision Insurance, and Paid Time off..

A healthy compensation plan that rewards your hard work with a base hourly rate adjusted for Experience and Performance.

Sales Commission paid in addition to your hourly rate allowing for even higher compensation..

A dynamic, energizing environment where you’re consistently challenged, never bored.

We are always looking for new ways to encourage your development and keep it fun at work..

Training to help you grow and refine your sales and customer service skills.

We offer training on and offsite that allows you to gain the skills to move into your next role at Massage Envy Foxchase..

What We’ll Accomplish Together.

As a team, we’re committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike.

As the connector between the franchise owner, franchise staff, and clients, you’re the leader of the mission, bringing everyone together to work cohesively toward that goal.

Daily work in this role includes:.

Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow..

Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees..

Leading the way to an amazing experience for members and guests by assisting in managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges..

Providing OUTSTANDING customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location..

Promoting the VALUE of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations..

Driving MEMBER RETENTION through outreach via phone and email to current members..

Helping the location move more people forward in their wellness journeys by driving membership, training the front desk staff, promoting retail sales, partnering with the general manager to set performance goals and working with the team to achieve them..

Upholding the Massage Envy CORE VALUES of optimism, gratitude, excellence, consistency and empathy..

Protecting our workplace CULTURE by recognizing and supporting team goals and building positive relationships with team members.

Where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission..

What it Takes to Succeed.

A team is only as strong as its leader, so we’re looking for people who have what it takes to bring out the best in everyone.

Those who shine in this role are:.

Smart and experienced with prior background in management, sales, service and retail..

Born leaders who can motivate, coach, influence, and inspire and who aren’t afraid to have tough conversations..

Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively..

Problem solvers who can think on their feet, bring people to compromise, and resolve conflict..

Good with people, building trust and confidence and developing positive relationships with employees, members, and guests..

We Believe Our Differences Make Us Better.

We’re excited to hear from everyone with the skills, experience, and passion to do a great job.

We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status..

If you’re ready to lead the charge to help people feel their best, we can’t wait to meet you..

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations.

Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates.

Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.