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Global Director Of Customer Success

WhiteSource

This is a Full-time position in Boston, GA posted February 22, 2021.

WhiteSource is seeking a talented, results-oriented, energetic, and highly motivated individual to lead our Global Customer Success Team!The Global Customer Success Director is responsible for driving excellence for the WhiteSource customer experience.

Guiding a team of professionals to build and maintain strong relationships accounts and ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.The superior candidate will have a demonstrated record of building a customer success team and demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs, strong technical orientation, and ability to custom-tailor solutions for a variety of scenarios.Responsibilities* Responsible for management and growth of the global team of customer success managers.* Work closely with Engineering, product management, customer support, and sales teams.* Develop customer management strategy
– processes, workflow, cadence.* Develop technical proficiency with all WhiteSource solutions.* Develop and maintain strong relationships at all levels within the customer organization.* Develop and oversee delivery and execution of customer success plans which outline critical success factors and measures for success.* Drive customer adoption through training and development of best practices to continually create incremental value.* Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives.* Maintain strong customer retention rates aligned with corporate goals and execute license renewal business opportunities.