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Store Manager – Day

Lowe's Companies, Inc.

This is a Full-time position in Warner Robins, GA posted April 6, 2021.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Store Manager, this means:

  • Ensuring associates are delivering friendly, professional and timely service to all customers who shop the store.
  • Monitoring the performance, profitability, and flow-through of store plans and programs.
  • Championing and implementing strategic asset protection plans that improve safety and security outcomes.

The Store Manager manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance. The Store Manager works closely with cross-functional partners in HR, Asset Protection, and Operations at the District, Region, and Corporate levels to execute the Lowe’s business strategy within his/her store.
To be successful, the Store Manager must build and support a store culture, in partnership with key stakeholders, that is aligned to the Lowe’s mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as the Lowe’s brand ambassador for the community.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We’re Looking For

  • Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

What You Need To Succeed

  • Bachelor’s degree and 3 years of experience leading associates in a large retail environment, with Sales Volume exceeding 20M annually OR 5 years of experience leading associates in a large retail environment, with Sales Volume exceeding 20M annually.
  • 5 years of experience working in a fast-paced, cross-functional work environment.
  • Experience building and maintaining cross-functional relationships in a matrixed environment.
  • Experience building partnerships within the community.
  • Experience analyzing and using customer, market, and competitor data to inform decisions and business planning.
  • Strong working knowledge of Microsoft Office Suite.

Preferred Qualifications

  • Bachelor’s Degree in business administration, marketing, or related field.
  • Experience managing in big-box Home Improvement retail industry.

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Job Description

What You Will Do

As a Merchandising Service Manager, This Means

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.

  • Being friendly and professional, and engaging vendors and associates to meet store needs.
  • Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
  • Coaching associates in creating visually appealing product displays that are safe, clean, and easy for customers to access.

The Merchandising Service Manager (MSM) oversees store execution of all merchandising service, project, and maintenance activities. Successful completion of these tasks results in clean, safe, and accessible merchandise, and an overall appealing shopping experience for our customers. This associate supervises the team that resets (based on planograms), stocks, and prices merchandise accurately. In addition to supervising his/her own team, the MSM coordinates with others in the store to ensure the Merchandising Service Team supports successful sales and operations of the store. In many cases, the MSM must interpret and adapt the planograms and project plans provided to better serve the needs and layout of individual stores.
Travel Requirements: This role is on the MST overnight travel team and will be expected to travel to stores within assigned pods, neighboring stores and to meetings/trainings.

What We’re Looking For

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon, evening, and overnight availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

  • High School Diploma or equivalent
  • 2 years of customer service or retail experience in a fast-paced retail environment OR 1 year Lowe’s store experience
  • 6 months of experience as a team lead or leading others in an informal capacity
  • Ability to read, write, and perform basic arithmetic (addition, subtraction)
  • Ability to work overnight and weekends as required.

Preferred Qualifications

  • 1 year supervisory experience including coaching/training and evaluating the performance of direct reports.
  • 8 months of merchandising experience including reading planograms, setting up and tearing down displays.
  • 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment.
  • Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).